Verzendbeleid
Thank you for shopping with us. We are committed to providing a reliable and transparent delivery experience for customers across Canada. Please review the shipping information below before placing your order.
1. Shipping & Processing
Orders are processed and shipped from our Canadian fulfillment center.
Processing Time: Typically 1–2 business days, excluding weekends and Canadian public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
2. Delivery Within Canada
We work with established carriers such as Canada Post, UPS, FedEx, Purolator, and other approved logistics providers, depending on your location and shipment requirements.
Estimated Delivery Time: Typically 3–7 business days after shipment for most Canadian addresses.
Delivery times are estimates and may vary due to destination, weather conditions, carrier delays, peak shipping periods, and other circumstances beyond our control.
Remote, rural, and northern locations may require additional delivery time.
3. Shipping Availability
We currently ship to eligible addresses across Canada.
Shipping availability may vary depending on your province or territory, product type, destination, and applicable carrier restrictions.
Because portable power stations contain lithium batteries, certain remote destinations or shipping methods may be restricted or unavailable.
If we are unable to ship your order to your selected address, our customer support team will contact you as soon as possible.
4. Duties, Taxes & Additional Charges
Orders shipped from within Canada generally do not require additional customs duties or import charges upon delivery.
Applicable sales taxes and any shipping-related charges will be displayed at checkout whenever possible.
Customers are responsible for reviewing all applicable charges before completing their purchase.
If you receive an unexpected carrier or delivery-related charge, please contact our support team for assistance.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number.
Please allow approximately 24–48 hours for tracking information to become active after your shipment has been processed by the carrier.
Tracking updates may occasionally be delayed while the package is moving between carrier facilities.
6. Address Changes
Please review your shipping address carefully before placing your order.
If you need to make a change, please contact us as soon as possible.
We cannot guarantee that shipping information can be changed once an order has entered processing or has already been shipped.
Customers may be responsible for additional shipping or reshipping costs caused by incorrect, incomplete, or undeliverable addresses.
7. Damaged, Lost, or Delayed Packages
If your package arrives visibly damaged, please contact us as soon as possible and provide photos of the package and product where applicable.
If tracking shows no movement for an extended period, your package appears to be lost, or you experience another delivery issue, please contact our customer support team.
We will work with the carrier to review the shipment and assist with an appropriate resolution.
8. Lithium Battery Shipping Restrictions
Portable power stations contain lithium batteries and are subject to specific transportation and carrier regulations.
As a result, certain delivery locations, shipping services, or expedited shipping options may not be available.
These restrictions are determined by applicable transportation regulations and carrier policies.
9. Contact Us
If you have any questions regarding shipping, tracking, delivery, or your order status, please contact our customer support team:
Email: munachilawrence4@gmail.com
We typically respond within 1 business day.