Informativa sui rimborsi

Thank you for choosing our power solutions. We are committed to providing a reliable shopping experience for customers across Canada. If you are not satisfied with your purchase, our customer support team is here to assist with returns, replacements, and refunds.

30-Day Return Window

Returns may be requested within 30 days of delivery.

To be eligible for a return, the product should be in good, resalable condition and include all original accessories, cables, manuals, and other items included with your order.

Because portable power stations contain high-capacity lithium batteries and may require special transportation and handling, we strongly recommend keeping the original packaging until you are satisfied with your purchase.

If the original packaging is no longer available, please contact our customer support team before arranging a return.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

For approved claims involving damaged, defective, or incorrect products, we will cover the eligible return shipping costs and provide either:

A replacement product, or  A full refund.

If your package shows visible shipping damage upon delivery, please contact us within 48 hours of delivery whenever possible and provide photos of the product and packaging to help us process your request.